PLUCKED & PURPOSED

Frequently Asked Questions

Frequently Asked Questions

Have a question? You may find the answer below. If you still need assistance, contact Plucked & Purposed Apparel Co. at service@pluckedandpurposed.com or call 252-432-5639.

Orders & Shipping

How long does it take to process my order?

Most in-stock orders are processed within 2–5 business days after payment has been successfully received. Business days are Monday through Friday and do not include weekends or federal holidays. Processing may take longer during holidays, special releases, sales, vendor events, or periods of unusually high order volume.

How will I know when my order has shipped?

When tracking information is available, you will receive a shipping confirmation at the email address or telephone number provided with your order. Please allow the carrier's tracking system time to update after receiving your shipping notification.

Can I change my shipping address after placing an order?

Please contact us as soon as possible at service@pluckedandpurposed.com if you notice an error in your shipping address. We will make every reasonable effort to correct it before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

What should I do if my package appears to be lost or delayed?

If tracking shows an unusual delay or your package appears to be lost in transit, contact us at service@pluckedandpurposed.com. We will assist you with reviewing the shipment and, when appropriate, contacting the carrier.

What if tracking says my package was delivered, but I cannot find it?

First check around your delivery location, with members of your household, with neighbors when appropriate, and with the shipping carrier. If you still cannot locate your package, contact us and we will assist you with the next steps.

Returns, Exchanges & Refunds

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition in which they were received, unworn or unused, with tags and in the original packaging. Proof of purchase is also required.

How do I start a return?

Contact us at service@pluckedandpurposed.com before sending anything back. If your return is approved, we will provide instructions concerning how and where to send your package. Items returned without first requesting a return may not be accepted.

Can sale items be returned?

No. Sale items are final sale and cannot be returned. Gift cards are also non-returnable.

Can custom or personalized items be returned?

Custom products, special orders, and personalized merchandise generally cannot be returned. Please contact us before ordering if you have questions concerning a customized item.

Do you offer exchanges?

The fastest way to receive another size, color, or product is to return the original qualifying item. Once the return has been accepted, you may place a separate order for the replacement item.

How long does a refund take?

Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or credit card company may require additional processing time. If more than 15 business days have passed since your refund was approved, contact us at service@pluckedandpurposed.com.

Products & Sizing

How do I choose the right size?

Please review the sizing information provided with the individual product before ordering. Fit can vary by garment style. If you have a sizing question before purchasing, contact us and we will be happy to help.

Will every design be available in every color?

No. Available colors, sizes, and quantities may vary by design. The options shown on each product page represent the selections currently available for that item.

Will sold-out products be restocked?

Some products may be restocked while others may be limited releases. Join our email list and follow Plucked & Purposed on social media for restock information, new releases, and announcements.

How should I care for my apparel?

Always follow the care instructions provided with your garment. For printed apparel, washing the garment inside out in cold water and avoiding excessive heat can help protect the design and fabric over time.

About Plucked & Purposed

What does Plucked & Purposed mean?

Plucked speaks to what God has brought us out of. Purposed speaks to what He is calling us into. Our message is simple: Plucked from what was. Purposed for what's next.

Is Plucked & Purposed a Christian apparel company?

Yes. Plucked & Purposed Apparel Co. creates faith-based apparel rooted in Christian belief, testimony, Scripture, and the conviction that what God has brought you from does not have to determine where He is taking you next.

What Scripture inspired the brand?

One of the Scriptures at the heart of the brand is 1 Peter 2:9, which speaks of God's people being chosen and called out of darkness into His marvelous light. That movement from what was into what God has called us to become is at the heart of Plucked & Purposed.

What does NWG mean?

NWG means Nothing Without God. It is one of our signature faith statements and serves as a reminder that whatever we accomplish, wherever we go, and whatever we become, God remains the source.

Customer Service

How can I contact Plucked & Purposed?

You can email us at service@pluckedandpurposed.com or call 252-432-5639. You may also use the contact form on our Contact Us page.

Where is Plucked & Purposed located?

Plucked & Purposed Apparel Co. is located at 690 Hawthorne Place, Creedmoor, NC 27522, United States.