Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To start a return, contact us at service@pluckedandpurposed.com.
Please note that approved returns must be sent to:
Plucked & Purposed Apparel Co.
690 Hawthorne Pl.
Creedmoor, NC 27522
If your return is accepted, we will send you a return shipping label, along with instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.
You may contact us with any return-related questions at service@pluckedandpurposed.com.
Damages and Issues
Please inspect your order when you receive it. Contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can review the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items. Please contact us at service@pluckedandpurposed.com if you have questions or concerns about whether a particular item is eligible for return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you may make a separate purchase for the replacement item.
European Union 14-Day Cooling-Off Period
Notwithstanding the policy above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Your item must be returned in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at: